Refund Policy

**Last Updated: May 2024

At Tetriix Enterprise, we strive to provide high-quality general contracting and interior design services to our clients. We understand that there may be occasions when you are not completely satisfied with our services or need to request a refund. This Refund Policy outlines the conditions under which refunds may be issued and the process for requesting a refund.

**1. Scope of the Policy**

This Refund Policy applies to all services provided by Tetriix Enterprise, including but not limited to general contracting, interior design, consultations, and any associated products or materials supplied by us.

**2. Eligibility for Refunds**

Refunds may be considered under the following circumstances:

- **Service Dissatisfaction**: If you are not satisfied with the quality of our services, you must notify us within 10 days of the completion of the project. We will work with you to address your concerns and, if necessary, provide a partial or full refund based on the specific situation.

- **Project Cancellation**: If you choose to cancel a project before work has commenced, you may be eligible for a full refund of any advance payments made. If the project is canceled after work has begun, refunds will be prorated based on the amount of work completed and any non-recoverable costs incurred by us.

- **Product Returns**: If any products or materials supplied by us are defective or do not meet your expectations, you may return them within 14 days of receipt for a refund or exchange. The products must be in their original condition and packaging.

**3. Non-Refundable Items and Services**

The following items and services are generally non-refundable:

- Custom-made or personalized items, Designs, and Works Signed by the client.

- Services already rendered or substantially completed.

- Non-recoverable expenses incurred on behalf of the client (e.g., permits, special orders).

**4. Refund Process**

To request a refund, please follow these steps:

1. **Contact Us**: Notify us of your request by contacting our customer service team at info@tetriix.io or +971527707041. Provide details about the service or product in question and the reason for your refund request.

2. **Evaluation**: Our team will review your request and may contact you for additional information or to discuss your concerns. We may also require documentation or evidence to support your claim (e.g., photos of defective products, and copies of contracts).

3. **Decision**: We will inform you of our decision regarding your refund request within 14 days of receiving all necessary information. If approved, we will process your refund promptly.

4. **Refund Method**: Refunds will be issued using the original payment method whenever possible. If this is not feasible, we will work with you to find an alternative solution.

**5. Dispute Resolution**

If you are not satisfied with the outcome of your refund request, you may escalate the matter to our management team by contacting Legal@tetriix.io. We are committed to resolving disputes fairly and efficiently.

**6. Changes to This Refund Policy**

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about our refund practices.

**7. Contact Us**

If you have any questions or need further assistance regarding our Refund Policy, please contact us:

- By email: info@tetriix.io

- By phone: +971527707041

Thank you for choosing Tetriix. We value your business and are committed to your satisfaction.